My idea for a trust metrics project
Just as a fun little experiment in connecting the dots, I’m thinking about writing an Excel-driven application based on Maister’s trust model.
According to David Maister, there are four progressive levels for professional services: needs-based, problem-based, relation-based, and trust-based. Under each are some more details that will lend themselves to an Excel spreadsheet.
Specifically, I want to use the dials from Google and somehow link it to Excel through my own Excel services-like wrapper.
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